Voice Behavior: The Role of Perceived Support and Psychological Ownership
This study aims to delineate the key socio-emotional needs important for voicebehavior. To do this, we examine individual and contextual factors as mechanismsunderlying how psychological ownership and perceived support influenceemployee voice behavior. Employing survey research of 210 employees from twobig companies in Indonesia, analyses revealed that perceived supervisor supporthad direct and indirect effects on voice behavior, and job-based psychologicalownership is a crucial mediator of the relationship between organization-basedpsychological ownership and perceived supervisor support on voice behavior. Pathanalysis offered further support for the complete model (χ= 4.25, df = 3, P-value= 0.235, RMSEA = 0.045). The present study contributes to current understandingby demonstrating that psychological ownership (i.e., an individual characteristic)and perceived supervisor support (i.e., a contextual characteristic) dynamicallyaffect voice behavior. We discuss implications for research on voice behavior byhighlighting key drivers to support employees’ emotional needs that are essentialfor voice behavior. 2
Acfeldt, A., &Coote, L.V. 2005. A study of organizational citizenship behavioursin a retail setting. Journal of Business Research, 58:151-159.Allen, T.D., Barnard, S., Rush, M.C., & Russell, J.E.A. 2000. Ratings of organizational citizenship behavior: Does the source make a difference?, Human Resource Management Review, 10: 97-114.Ashford, S.J., Sutcliffe, K.M. & Christianson, M.K. 2009. Speaking up andspeaking out: The leadership dynamics of voice in organizations. In J.Greenberg, & M. Edwards (Eds.), Voice and Silence in Organization: 175202.Bingley,England: Emerald.Avey, J.B., Avolio, B. J., Crossley, C. D., & Luthans, F. 2009. Psychologicalownership theoretical extensions, measurement and relation to workoutcomes. Journal of Organizational Behavior, 30: 173-191.Avey, J.B., Wernsing, T.S., & Palanski, M.E. 2012. Exploring the process ofethical leadership: The mediating role of employee voice and psychological ownership. Journal of Business Ethics,107: 21–34. DOI 10.1007/s10551012-1298-2Avgar, A.C. & Owens, S. 2014. Voice in the mutual gains organization. In A.Wilkinson, J. Donaghey, T. Dundon, & R.B. Freeman (Eds). Handbook ofResearch on Employee Voice: 327-341. Cheltenham: Edward Elgar PublishingLimited.Baer, M., & Brown, G. 2012. Blind in one eye: How psychological ownership ofideas affects the types of suggestions people adopt. Organizational Behaviorand Human Decision Processes,118: 60–71.Belk, R. W. 1988. Possessions and the extended self. Journal of ConsumerResearch, 15:139–168.Bernhard, F. & O’Driscoll, M.P. 2011. Psychological ownership in small family-owned businesses: Leadership style and nonfamily-employees’ work attitudes and behaviors. Group & Organization Management,36: 345–384.Bernstein, P. 1979. Workplace Democratization: Its Internal Dynamics. NewBrunswick, NJ: Transaction.Bishop, J.W., Scott, K.D. and Burroughs, S.M. 2000. Support, commitment, andemployee outcomes in a team environment, Journal of Management, 26:113-32.Blau, P. M. 1964. Exchange and power in social life. New York, NY: Wiley. Borman, W.C. & Motowidlo, S.J. 1993. Expanding the criterion domain to includeelements of contextual performance. In N. Schmitt & W.C. Borman (eds.),Personal Selection in Organizations: 71-98. San Fransisco: Jossey-Bass.Botero, I. 2013. Individual correlates of employee voice: What do we know sofar? Where should we go next? In R.J. Burke & C.L. Cooper (eds), Voice and Whistleblowing in Organization: Overcoming Fear, Fostering Courage and Unleasing Condour: 70-91. Cheltenham: Edward Elgar PublishingLimited.Botero, I. & Van Dyne, L. 2003. Employee voice behavior: Interactive effects ofLMX and power distance in the United States and Colombia. ManagementCommunication Quarterly, 23: 84-104.Brown, G., Pierce, J.L.,& Crossley, C. 2013. Toward an Understanding of theDevelopment of Ownership Feelings. Journal of Organizational Behavior,DOI: 10.1002/job.1869.Buchko, A.A.1992. Employee ownership, attitudes and turnover: An empiricalassessment. Human Relations, 45: 711-733.Burris, E.R. 2012. The risks and rewards of speaking up: Managerial responses toemployee voice. Academy of Management Journal, 55:851-875.Burris, E.R., Detert, J.R. & Chiaburu, D.S. 2008. Quitting before leaving: Themediating effects of psychological attachment and detachment on voice.Journal of Applied Psychology, 93: 912-922.Chah, D., Hong, K., Chang, J., Park, S., & Kang, G. 2012. Effect of perceivedsupervisor support on in-role and extra-role performance: The mediatingrole of job-based psychological ownership. http://dx.doi.org/10.5392/JKCA.2012.12.02.398Chen, C., & Chiu, S. 2008. An Integrative model linking supervisor support andorganizational citizenship behavior. Journal of Business Psychology, 23:1–10. DOI 10.1007/s10869-008-9084-yChiaburu, D.S. & Byrne, Z.S. 2009. Predicting OCB role definitions: Exchanges with the organization and psychological attachment. Journal of BusinessPsychology, 24: 201–214.Chiang, C., & Hsieh, T. 2012. The impacts of perceived organizational supportand psychological empowerment on job performance: The mediating effectsof organizational citizenship behavior International. Journal of HospitalityManagement, 31: 180–190.Dawley, D., Houghton, J. D., & Bucklew, N. S. (2010). Perceived organizationalsupport andturnover intention: The mediating effects of personal sacrificeand job fit. Journal of Social Psychology, 150, 238‒257.Detert, J.R. & Burris, E.R. 2007. Leadership behavior and employee voice: Is thedoor really open? Academy of Management Journal, 50: 869-884.Dirks, K.T., Cummings, L.L., & Pierce, J.L. 1996. Psychological ownershipin organizations: Conditions under which individuals promote and resist change. In R.W. Woodman & W.A. Passmore (eds), Research in Organizational Change and Development: 1-23. Greenwich: JAIPress.Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P.D., & Rhoades, L. 2001.Reciprocation of perceived organizational support. Journal of AppliedPsychology,86: 42-51.Eisenberger, R., Fasolo, P.,& Davis-LaMastro, V. 1990. Perceived organizationalsupport and employee diligence, commitment, and innovation. Journal ofApplied Psychology, 75: 51–59.Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. 1986. Perceivedorganizational support. Journal of Applied Psychology, 71: 500-507.Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I.L., & Rhoades, L.2002. Perceived supervisor support: Contributions to perceived organizationalsupport and employee retention. Journal of Applied Psychology, 3: 565-573.Farrel, S.K., & Finkelstein, L.M. 2007. Organizational citizenship behavior andgender: Expectations and attributions for performance. North AmericanJournal of Psychology, 9: 81-96.Furby, L. 1978. Possession in humans: An exploratory study of its meaning andmotivation. Social Behavior and Personality, 6: 49-65.Gao, L., Janssen, O., & Shi, K. 2011. Leader trust and employee voice: Themoderating role of empowering leader behaviors. Leadership Quarterly, 22,787-798.Greenglass, E. R., Burke, R. J., & Konarski, R. 1997. The impact of social support on the development of burnout in teachers: Examination of a model. Work and Stress, 11: 267-278.Greenberger, D.B., & Strasser, S. 1986. The development and application of amodel of personal control in organizations. Academy of Management Review,11: 164-177.Grant, A. 2013. Rocking the boat but keeping it steady: The role of emotion regulationin employee voice. Academy of Management Journal, 6: 1703-1723.Harley, B. 2014. High performance work system and employee voice. In A.Wilkinson, J. Donaghey, T. Dundon, & R.B. Freeman (Eds). Handbook ofResearch on Employee Voice: 82-96. Cheltenham: Edward Elgar PublishingLimited.Hayes, A. F. 2009. Beyond Baron and Kenny: Statistical mediation analysis in thenew millennium.Communication Monographs, 76: 408–420.Hayes, A.F. 2013. Introduction to mediation, moderation, and conditional process analysis: A Regression-Based Approach. New York: Guilford Publication Inc.Hayes, A.F., Preacher, K.J., & Myers, T.A. 2011. Mediation and the estimation ofindirect effects in political communication research. In E. P. Bucy & R. LanceHolbert (Eds.), Sourcebook for political communication research: Methods,measures, and analytical techniques: 434-465. New York: Routledge.Hirschman, A.O. 1970. Exit, Voice and Loyalty. Responses to Decline in Firms,Organizations, and States. Cambridge, MA: Harvard University Press.Hsiung, H. 2011. Authentic Leadership and Employee Voice Behavior: A MultiLevelPsychological Process. Journal of Business Ethics. DOI 10.1007/s10551-011-1043-2.Janssen, O. 2005. The joint impact of perceived influence and supervisorsupportiveness on employee innovative behavior. Journal of Occupationaland Organizational Psychology, 78: 573–579.Janssen, O, & Gao, L. 2015. Supervisory responsiveness and employee selfperceivedstatus and voice behavior. Journal of Management, 41: 1854–1872. DOI:10.1177/0149206312471386.Joreskog, K.G. & Sorbom, D. 1998. LISREL 8: Structural Equation Modelingwith the Simplis Command Language. Chicago: Scientific SoftwareInternational. Kanngiesser, P., Gjersoe, N., & Hood, B.M.2010. The effect of creativelabor onproperty-ownership transfer by pre¬schoolchildren and adults. PsychologicalScience,21:1236-1241.Khalid, S.A. & Ali, H. 2005. Self and superior ratings of organizational citizenship behavior: Are there differences in the source of ratings?, Problems andPerspectivesin Management, 4: 147-153.Kline, R. B. 2005. Principles and practice of structural equation modeling (2nded.). New York: Guilford Press.Kottke, J. L., & Sharafinski, C. E. 1988. Measuring perceived supervisory andorganizational support. Educational and Psychological Measurement, 48,1075–1079.Kouzes, J.M., & Posner, B.Z. 2012. The Leadership Challenge. John Wiley &Sons Inc.: USA.LePine, J.A., & Van Dyne, L. 1998. Predicting voice behavior in work groups.Journal of Applied Psychology, 83: 853-868.LePine, J.A., & Van Dyne, L. 2001. Voice and cooperative behavior as constracting forms of contextual performance: Evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of AppliedPsychology, 86: 325-336.Li, R., Ling, W., Fang, L. 2010. The mechanisms about how perceived supervisorsupport impacts on subordinates’ voice behavior. China Soft Science, 04. Liu, W., Zhu, R., & Yang, Y. 2010. I warn you because I like you: Voice behavior,employee identifications, and transformational leadership. LeadershipQuarterly, 21: 189-202.Mayhew, M.G., Ashkanasy, N.M., Bramble, N.M., & Gardner, J. 2007. Astudy of the antecedents and consequences of psychological ownership inorganizational settings. Journal of Social Psychology, 147:477-500.Milliken, F.J., Morrison, E.W., & Hewlin, P. 2003. An exploratory study ofemployee silence: Issues that employees don’t communicate upward andwhy. Journal of Management Studies, 40: 1453-1476.Morrison, E.W. 2011. Employee voice behavior: Integration and directions forfuture research. The Academy of Management Annals, 5: 373-412.Morrison, E.W., & Phelps, C.C. 1999. Taking charge at work: Extra role effortsto initiate workplace change. Academy of Management Journal, 42:403-419.O’Driscoll, M.P., Pierce, J.L., &Coghlan, A.2006. The psychology of ownership:Work environment structure, organizational commitment, and citizenshipbehaviors. Group and Organization Management, 31: 388-416.O’Toole, J. 1979. The uneven record of employee ownership. Harvard BusinessReview, 57, 185–197.Ozler, H., Yilmaz, A., & Ozler, D. 2008. Psychological ownership: an empiricalstudy on its antecedents and impacts upon organizational behaviors. Problemsand Perspectives in Management, 6: 38-57.Palmer, I., Dunford, R., & Akin, G. 2009. Managing organizational change. Amultiple perspective approach. Second Edition. USA: The McGraw-HillCompanies, Inc. Parker, L.E. 1993. When to fix it and when to leave: Relationships among perceivedcontrol, self-efficacy, dissent, and exit. Journal of Applied Psychology, 78:949-959.Pierce, J.L., & Jussila, L. 2011. Psychological ownership and the organizationalcontext. Theory, research evidence, and application.UK: Edward ElgarPublishing Ltd.Pierce, J.L., & Jussila, I. 2010. Collective psychological ownership within the work and organizational context: Construct introduction and elaboration. Journal of Organizational Behavior, 31: 810–834. DOI:10.1002/job.628Pierce, J.L., Jussila, I., & Cummings, A. 2009. Psychological ownership withinthe job design context: revision of the job characteristics model. Journal ofOrganizational Behavior, 30: 477–496.Pierce, J.L., Kostova, T., & Dirks, K.T. 2001. Towards a theory of psychologicalownership in organizations. Academy of Management Review, 26: 298-310.Pierce, J.L., Kostova, T., & Dirks, K.T. 2003. The state of psychologicalownership: Integrating and extending a century of research. Review ofGeneral Psychology, 7: 84-107.Pierce, J.L, Rubenferd, S.A., & Morgan, S. 1991. Employee ownership: Aconceptual model of process and effects. Academy of Management Review,16: 121-144.Pierce, J.L. & Rodgers, L. 2004.The psychology of ownership and worker-ownerproductivity.Group & Organization Management,29: 588-613.Podsakoff, P.M., MacKenzie, S.B., Paine, J.B., & Bachrach, D.G. 2000. Organizational citizenship behavior: A critical review of the theoreticaland empirical literature and suggestions for future research, Journal ofManagement, 26: 513–563.Podsakoff, P.M., McKenzie, S.B., & Podsakoff, N.P. 2012. Sources of MethodBias in Social Science Research and Recommendations on How to ControlIt. The Annual Review of Psychology, 63: 539-569.Preacher, K.J. & Hayes, A.F. 2008. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediatormodels. Behavior Research Method, 40: 879-891. doi: 10.3758/BRM.40.3.879Premeaux, S.F. & Bedeian, A.G. 2003. Breaking the silence: The moderatingeffects of self-monitoring in predicting speaking up in the workplace. Journalof Management Studies, 40: 1537-1562.Rhoades, L., & Eisenberger, R. 2002. Perceived organizational support: A reviewof the literature. Journal of Applied Psychology, 87: 698-714.Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitmentto theorganization: The contribution of perceived organizational support. Journalof Applied Psychology, 86: 825–836.Setton, R. P., Bennett, N., & Liden, R. C. 1996. Social exchange in organizations:perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied Psychology, 81: 219-227. Skerlavaj, M., Cerne, M., & Dysvik, A. 2014. I get by with a little help from mysupervisor: Creative-idea generation, idea implementation, and perceivedsupervisor support. Leadership Quarterly, 25: 987-1000.Shore, L.M., & Wayne, S. J. 1993. Commitment and employee behavior:Comparison of affective commitment and continuance commitment withperceived organizational support. Journal of Applied Psychology, 78: 774–780.Tangirala, S. & Ramanujam, R. 2008. Exploring nonlinearity in employee voice:the effects of personal control and organizational idenfication. Academy ofManagement Journal, 51: 1189-1203.Thibaut, J., & Kelley, H. 1967. The social psychology of groups. New York: Wiley. Thomas, J.P., Whitman, D.S., Viswesvaran, C. 2010. Employee proactivity inorganizations: A comparative meta-analysis of emergent proactive constructs.Journal of Occupational and Organizational Psychology, 83: 275-300.Vandewalle, D., Van Dyne, L., & Kostova, T. 1995. Psychological ownership:An empirical examination of its consequences. Group and OrganizationManagement, 20: 210-226.Van der Heidjen, B.I.J.M. & Nijhof, A.H.J. 2004. The Value of Subjectivity:Problems and Prospects for 360-degree Appraisal Systems. InternationalJournal of Human ResourceManagement, 15: 493-511.Van Dyne, L., Ang, S., & Botero, I.C. 2003. Conceptualizing employee silenceand voice as multidimensional constructs. Journal of Management Studies, 40: 1359-1392.Van Dyne, L., Kamdar D, & Joireman J. 2008. In-role perceptions buffer thenegative impact of low LMX on helping and enhance the positive impact ofhigh LMX on voice. Journal of Applied Psychology, 93:1195-1207.Van Dyne, L. & Le Pine, J.A. 1998. Helping and voice extra-role behaviors:Evidence of construct and predictive validity. Academy of ManagementJournal, 41:108-119.Van Dyne, L., & Pierce, J. L. 2004. Psychological ownership and feelingsof possession: Three field studies predicting employee attitudes andorganizational citizenship behavior. Journal of Organizational Behavior, 25:439-439.Walumbwa, F.O., & Hartnell, C.A. (2011). Understanding transformationalleadership–employee performance links: The role of relational identificationand self-efficacy. Journal of Occupational and Organizational Psychology, 84, 153–172.Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E.2002. The role of fairtreatment and rewards in perceptions of organizational support and leader–member exchange. Journal of Applied Psychology, 87: 590 –598.Yukl, G. 1994. Leadership in Organizations. Third Edition. Englewood Cliffs, NJ:Prentice Hall.Zhang, Y., Farh, J., & Wang, H. 2012. Organizational antecedents of employeeperceived organizational support in China: A grounded investigation. TheInternational Journal
Voice Behavior, Job-Based Psychological Ownership, Organization-Based Psychological Ownership, Perceived Organizational Support, Perceived Supervisor Support
- There are currently no refbacks.